FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR NEW CLIENT PROCEDURE?
New clients receive access to a client portal to complete intake paperwork and consent forms online before the first appointment. If you are receiving therapy by telehealth, you will receive a link to your unique telehealth session via email on the day of your appointment. If your appointment is in-person, you will receive a text message reminder of your appointment, as well as a reminder to bring a face mask and text when you are in the parking lot to wait in your vehicle.
I DON’T HAVE MY INSURANCE CARD WITH ME, CAN I STILL RECEIVE TREATMENT?
You can add your insurance card or information to your client portal before your appointment so you are all set! If you are unsure about your insurance information, please call your insurance company to obtain your member id number, plan id, and group number. If your insurance is through a loved one, you will also need the subscriber's name, date of birth, address, and phone number.
HOW MUCH WILL MY COPAYMENT BE?
It depends on your insurance plan. Some plans have a low or no co-pay or deductible. Some plans have a deductible you have to meet first and pay out of pocket before your insurance will start paying the costs of your sessions. You can call your insurance to see what your plan covers and how much you can expect to pay.
DO I HAVE TO BE LOCATED IN VIRGINIA TO RECEIVE SERVICES?
Yes, you have to be physically located in Virginia to receive services as our therapists are not licensed outside of Virginia currently.
WHAT ARE MY OPTIONS FOR PAYING FOR MENTAL HEALTH SERVICES?
You have a variety of options to choose from when paying for therapy services:
(1) direct payment through credit card,
(2) direct payment through a health savings account (HSA),
(3) through a contracted insurance company, or
(4) through a contracted employee assistance program (EAP).
In order to best serve you, Body and Mindfully Healthy, LLC requires that you disclose which payment method you would like to use prior to the start of therapy services.
WHAT ARE MY RIGHTS IF I DON'T USE MY INSURANCE BENEFITS FOR PAYMENTS OF SERVICES?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
•You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
•Make sure your health care provider gives you a Good Faith Estimate writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
•If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
•Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 276-293-1235.
Take a Depression Screening
Take an Anxiety Screening
Take a PTSD Screening
Take an Addiction Screening
Take a Youth Screening
Please note: The above resources and online screening tools are meant to be used as information and education only. If you think you may be experiencing symptoms of mental health and/or substance use challenges, consider sharing your thoughts with someone. A mental health provider (such as a doctor or a therapist) can give you a full assessment and talk to you about options for how to feel better.
National Suicide Prevention Hotline at 1-800-273-TALK, or text “MHA” to 741-741 to talk to a trained counselor from the Crisis Text Line.
Follow on social media for reminders and tips to stay healthy.
Note: These social media accounts are not a substitute for therapy. These social media accounts are meant to be a positive, helpful space, as a reminder:
1.) to be kind to yourself and others,
2.) to let go of shame when we are inevitably human and make a mistake,
3.) to practice self-compassion while still holding ourselves accountable to keep trying, and
4.) to repeat at step 1 over and over again
Due to the importance of your confidentiality and the importance of minimizing dual relationships, ethically we cannot accept friend or contact/message requests from, nor do we follow back, current or former clients on any social networking site (Facebook, Instagram, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. You are welcome to follow or like the above business social media pages for reminders on healthy habits and wellness, however, these pages will not friend request, initiate messages, nor follow you back. If you have questions about this, please bring them up when we meet and we can talk more about it. Read more practice policies here.